Third Party Return Policy

If you are a Retail Consumer:

  1. Please contact an Authorized Service Center for assistance.  Authorized Service Centers may be found on our website by clicking this link: Service Locator
  2. You may also contact AIRXCEL, INC. - RV Products Division Technical Support for assistance at (574) 247-9235 or by sending an email to rvpsupport@airxcel.com.
  3. Defective repair parts or air conditioners should not be returned to the retail dealer or distributor for reimbursement.

If you are a Distributor:

  1. Please direct your customer to AIRXCEL, INC. - RV Products Division Technical Support at (574) 247-9235 or rvpsupport@airxcel.com for warranty assistance.