Claim Filing Procedure
We will not accept any claim that is more than sixty (60) days from the date the warranty part ships from RV Products.
Any terms 09 warranty repair part/complete air conditioner must be returned within sixty days as outlined on your packing list. If a billing invoice has been sent, the return part will no longer be accepted and you will be responsible for the billing invoice.
We feel this time frame is more than enough time to submit the claim and defective part to us for payment. If more time is needed, please contact us.
Standard warranty policies remain in effect at all times.
In order to process your claims in a timely manner, please ensure the following information is on the claim when you submit it for payment.
- Your Company Name and Address
- Model and Serial Number of the air conditioner and/or MAXXAIR product
- Date of Purchase
- Date of Service
- Customer Name and Address
- Detailed description of the service work performed
- Claim Total
If a repair part or air conditioner was shipped to you, please provide a copy of the packing list.
If an air conditioner was replaced and the rating plate sticker is required to be returned, please return a copy of original 4 x 6 sticker. If you need assistance locating this sticker, please refer to our website for assistance. Sample rating plate stickers may be found under the Service/Support Tab (Where’s My Model Number?) on our website.
If we require the air conditioner and/or repair part to be returned for evaluation and it is found to be operating properly, you will be responsible for the return freight. You will also be responsible for all applicable freight and air conditioner/part costs associated with the shipment of the replacement air conditioner/repair part.
Any air conditioner/repair part that needs to be returned because it is found to be operating properly will be held for a maximum of two weeks after our initial notification with your company. After this time period, the air conditioner/repair part will be scrapped by RV Products and all applicable charges will remain your responsibility. Once a billing invoice has been generated, no further consideration can be given and all charges will be your responsibility.
If we require a MAXXAIR product return, please consult the addresses listed below. The warranty on MAXXAIR products is part only, no labor.
We reserve the right to deny any claim that is submitted for a non-authorized product replacement or for a part/product that is returned and found to be operating properly.
You may e-mail warranty claims to RVPWarrantyClaims@airxcel.com
Faxed Claims are Not Accepted
Our website has a large selection of information to assist you. Please visit www.airxcel.com for access to all of our product lines. Please consult the Document Library located under the Service/Support Tab.
|Mailing Address:||Airxcel, Inc.||||Shipping Address:||Airxcel, Inc.|
|||ATTN: RV Products Warranty||||||ATTN: RV Products Warranty|
|||P.O. Box 4020||||||3050 N. Saint Francis Street|
|||Wichita, KS 67204||||||Wichita, KS 67219|
Failure to provide the required information will delay the processing time of your claim and could result in the claim being denied.
Thank you for your cooperation.
RV Products Division
Customer Service Department
Technical Support/Repair Parts: (574) 247-9235
Warranty Payment Status: (316) 832-3404