NTP-STAG & AIRXCEL Expand Warranty Fulfillment Program

Feb 1, 2021, 10:16 AM by Keith Walker

NTP-STAG and Airxcel, Inc. announce the expansion of their warranty fulfillment partnership to include Suburban, an Airxcel brand, beginning February 1, 2021. The addition expands upon the current relationship of providing Coleman-Mach products to RV dealers through the NTP-STAG distribution network.

The partnership provides dealers with better, faster Suburban warranty claim service by utilizing NTP-STAG's logistics expertise and network of distribution centers. This enables timely delivery of Suburban warranty replacement parts and products for its line of water heaters, furnaces and cooking appliances.

"We are thrilled to expand our partnership with NTP-STAG to provide accelerated service to our dealer networks," said Tracey Viburg, Airxcel director of customer service. "NTP-STAG is known for its timely fulfillment capabilities, ensuring parts and products arrive quickly and intact."

Coleman-Mach, an Airxcel brand, began a warranty fulfillment partnership with NTP-STAG in 2017. "The addition of Suburban to our existing and successful NTP-STAG partnership with Coleman-Mach expands Airxcel's commitment to provide unparalleled service to dealerships and RV enthusiasts," said Piar Adams, Airxcel VP of marketing, aftermarket and international sales.

NTP-STAG is the leading distributor of aftermarket RV parts and accessories in North America and the largest warehouse distributor in the RV industry. "The industry has seen a major influx of new buyers the past few years and the importance of getting customers back on the road quickly is more important than ever," said Jon White, NTP-STAG director of category management. "Airxcel shares our vision of creating a best-in-class warranty experience to decrease customer downtime and increase customer satisfaction."

Founded in 1947, Suburban is the RV industry's leading supplier of furnaces, water heaters and cooking appliances. The company has a history of providing quality products and service to its customers. Its website is www.airxcel.com/rv/suburban.


On November 13th, 2012 the U.S. Securities Exchange Commission (SEC) issued a Final Rule pursuant to Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act. The Rule requires businesses that file with the SEC and manufacturing products that require Conflict Minerals for their production or functionality to file a report with the SEC which includes, along with other information, measures taken to exercise “due diligence” regarding the source and chain of custody of all such minerals. Conflict Minerals include the following: gold, tantalum, tin and tungsten, or any other mineral or its derivatives determined by the U.S. Secretary of State to directly or indirectly finance or benefit armed groups in the Democratic Republic of the Congo or an adjoining country.

AIRXCEL, Inc. is a privately owned company and does not report with the Securities Exchange Commission (SEC). The rule applies to all companies that supply materials to publicly traded companies, or any of their operating subsidiaries, even if the supplier is not a publicly traded company. Several of our customers are registered with the SEC and may seek information and assistance from us regarding our suppliers and sources of supply.

AIRXCEL, Inc. will take the appropriate actions to support our customers in an effort to achieve a common goal. AIRXCEL, Inc. does not intentionally purchase directly or indirectly any items containing Conflict Minerals.

All Suppliers are required to submit the Conflict Minerals Reporting Template (CMRT), Revision 5.12.

To receive a copy of the Conflict Minerals Reporting Template (CMRT), Revision 5.12, please choose one of the following:

Aqua-Hot:  please CLICK HERE.

RV Products (Coleman-Mach/MAXXAIR): please CLICK HERE.

Suburban:  please CLICK HERE.

Marvair: please CLICK HERE.

Industrial Climate Engineering (I.C.E.): please CLICK HERE.


Effective April 26, 2019