Claims

Claim Filing Procedure

We will not accept any claim that is more than sixty (60) days from the date the warranty part ships from RV Products.

We feel this time frame is more than enough time to submit the claim and defective part to us for payment. If more time is needed, please contact us.

Standard warranty policies remain in effect at all times.

In order to process your claims in a timely manner, please ensure the following information is on the claim when you submit it for payment.

  • Your Company Name and Address
  • Model and Serial Number of the air conditioner
  • Date of Purchase
  • Date of Service
  • Customer Name and Address
  • Detailed description of the service work performed
  • Claim Total

If a repair part or air conditioner was shipped to you, please provide a copy of the packing list.

If an air conditioner was replaced and the rating plate sticker is required to be returned, please return the original 4 x 6 sticker. Copies will not be allowed. If you need assistance locating this sticker, please refer to our website for assistance.  Sample rating plate stickers may be found under the Service/Support Tab (Where's My Model Number?) on our website. 

If we require the air conditioner to be returned for evaluation and it is found to be operating properly, you will be responsible for the return freight. You will also be responsible for all applicable freight and air conditioner/part costs associated with the shipment of the replacement air conditioner/repair part.

Any air conditioner/repair part that needs to be returned because it is found to be operating properly will be held for a maximum of two weeks after our notification to your company.  After this time period, the air conditioner/repair part will be scrapped by RV Products and all applicable charges will remain your responsibility.

If we require a MAXXAIR product return, please consult the addresses listed below.  The warranty on MAXXAIR products is parts only, no labor.

We reserve the right to deny any claim that is submitted for non-authorized product replacement or for part/product that is returned and found to operating properly.

Our website has many resources and a wealth of information available to assist you.  If you need access to our Document Library, please click this Link: Document Library.

Our mailing address is: 

Airxcel, Inc. - RV Products Division
P.O. Box 4020
Wichita, KS 67204

Our shipping address is:

Airxcel, Inc. - RV Products Division
3050 N St Francis
Wichita, KS 67219

Failure to provide the required information will delay the processing time of your claim or could result in the claim being denied.

Return of Goods Authorization (RGA) Policy

An authorization number is needed to return any equipment to RV Products. This number is referred to as a RGA (Return of Goods Authorization).
  • If the return involves equipment repair or the failure of the equipment under warranty, the Customer Service Department should be contacted at 316-832-4357 for the assignment of the RGA number.
  • The necessary information is taken by the Customer Service Department and an RGA number will be faxed/emailed to the customer/OEM/dealer.
  • The RGA number must be put on the outside of the package or on the packing slip.
  • Any items received without the RGA will not be accepted and will be sent back to the shipper.
Below list of items are needed to obtain a RGA number:
  • Customer/OEM/Dealer Name
  • Model Number/Part Number
  • Serial Number
  • Reason for return : Warranty or Non-Warranty
  • Date of purchase

Third Party Return Policy

If you are a Retail Consumer:

  1. Please contact an Authorized Service Center for assistance.  Authorized Service Centers may be found on our website by clicking this link: Service Locator.
  2. You may also contact AIRXCEL, INC. - RV Products Division Technical Support for assistance at 316.832.4357 or by sending an email to rvpsupport@airxcel.com.
  3. Defective repair parts or air conditioners should not be returned to the retail dealer or distributor for reimbursement.

If you are a Distributor:

  1. Please direct your customer to AIRXCEL, INC. - RV Products Division Technical Support at 316.832.4357 or rvpsupport@airxcel.com for warranty assistance.

Airxcel Brands